Element 21
Lifetime Warranty Statement |
THIS WARRANTY SUPERSEDES ALL EXISTING WARRANTIES as of
July 1, 2009.
- Your Carrot StixTM comes with an Original Owner Lifetime Warranty
against defects in workmanship or materials. We wish to provide you with the
best service in the industry and get your stress free Carrot Stix
replacement back to you as soon as possible. It is E21’s policy to process
claims in 3 business days or less. We will do our best to provide you with
the ultimate in customer service in the process. We look forward to helping
you through our Warranty Center at 1-888-400-0321 or visit us online at
www.carrotstix.com/warranty. You may also validate your Warranty by completing and mailing the warranty
card to the address below:
- Warranty Center at 1-888-400-0321
- On-line activation
- You may also validate your Warranty by completing and mailing the
warranty card to the address below:
Click here to access
on-line activation.
Click here
to download PDF warranty card.
Carrot Stix Warranty Center
300 International Drive, Suite 100
Williamsville, NY 14221 USA
PROCEDURE: To have a broken rod replaced please call toll free 1-888-400-0321
between 9 am - 6 pm EST and speak with one of our warranty service
professionals. A $39.95 fee plus shipping and handling charge will apply to all
replacement rods. Preferred shipping rates and potential equipment upgrades may
be obtained, only by calling 1-888-400-0321. Upon completion of your call a
replacement rod will be shipped to you immediately. As proof of purchase, please
mail a section from the broken rod containing the Carrot Stix decal, the model
number, and a copy of the original receipt to the Carrot Stix Warranty Center.
Rod models, shipping, handling and other charges are subject to change without
notice. Warranty void if the rod has been altered in any way from its original
configuration, including unauthorized repair or damage resulting from misuse,
abuse or use of rod for purposes other than those for which it was intended for.
