Service Policy

Carrot Stix™ Rods Lifetime Limited Warranty


Your Carrot Stix™ rod comes with an original owner lifetime limited warranty. It is effective for damages and defects in workmanship or materials. If the rod proves be defective within the first 30 days after purchase, you may bring it back to the original place of purchase for an over-the-counter replacement. Or, to submit a warranty claim online, please click here: Warranty Claim Form.

A standard $49.95 USD ($44.95 S&H + $5.00 Insurance MANDATORY) shipping and handling fee per warrantied rod will apply. We accept valid credit cards and international money order.

As proof of purchase, we will require a video showing the defective rod and the model number (located below the handle), and may require a copy of the original receipt or registration card of Carrot Stix Warranty Center. Shipping and handling fees and other charges are subjected to change without notice. Warranty is invalid if the rod has been altered in any way from its original configuration, including unauthorized repair or damage resulting from misuse, abuse or use of the rod for purposes other than those for which it was intended.

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Carrot Stix™ Reels Limited Warranty


Your Carrot Stix™ Reel comes with an original owner 1 year limited warranty. It is effective for damages and defects in workmanship or materials. If the reel proves be defective within the first 30 days after purchase, you may bring it back to the original place of purchase for an over-the-counter replacement. Or, to submit a warranty claim online, please click here: Warranty Claim Form.

A standard $19.95 USD ($5 Insurance included) shipping and handling fee per warrantied reel will apply. We accept valid credit cards and international money order.

As proof of purchase, we will require pictures of the defective reel and the model number, and may require a copy of the original receipt or registration card of Carrot Stix Warranty Center. Shipping and handling fees and other charges are subjected to change without notice. Warranty is invalid if the reel has been altered in any way from its original configuration, including unauthorized repair or damage resulting from misuse, abuse or use of the reel for purposes other than those for which it was intended.