Warranty Claim

Update on June 1, 2020:

  • We are not accepting new warranty claims until further notice. We sincerely apologize for the inconvenience.
  • If you are filing a claim for a rod purchased within the last 30 to 60 days, please email us at info@carrotstix.com.

Due to the ongoing coronavirus disease (COVID-19) pandemic, Carrot Stix will not accept any new warranty claims starting March 19, 2020.

Our staffs will continue to assist any open warranty claims; however, delays in order processing and shipment are expected. We sincerely apologize for the inconvenience.

Read our blog post for more information:

Thank you for your patience during this challenging time. At Carrot Stix, we strive to serve our valuable customers the best we can while keeping our employees safe and healthy. We will keep updating our website blog and social media pages as we continue to monitor the situation.

Thank you sincerely,

Carrot Stix Team