Frequently Asked Questions
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Last Updated: 09/19/2019
About Carrot Stix™ Rods
A fishing experience unlike any other. Developed by a world-renowned science lab, Carrot Stix™ fishing rods were made with high-quality graphite with biopolymer, a bonded matrix composed of bio-nanocellulose fibers. When the nano size micro-spheres of silica are added to the special resin, it improves the compression strength up to 75%, making the rod blank durable yet lightweight.
The name Carrot Stix™ comes from the innovative technology of the original Carrot Stix™ E21 rods, which utilized bio-nanocellulose fibers extracted from real carrots to make the rod blank lighter, shock absorbent, and more sensitive and responsive.
The MicroWave Guide system from American Tackle reduces line snap on the rod when casting, allowing longer and more accurate casts. This feature is integrated in some of our rod series for avid anglers seeking higher performance.
The action of a rod is best described as the strength or lifting power required to move a fish. Action is created by analyzing its application, environmental condition, and fishing style. At Carrot Stix™, each series is produced with various blends of materials and is graded independently. E.g. A freshwater rod with medium heavy action will feel different from a saltwater rod with medium heavy action.
The taper of a rod refers to the point the rod flexes during the cast and on the retrieve. Along with its materials and components, it determines how a rod performs: A rod with extra fast taper flexes closest to the tip; as the taper descends from extra fast to medium, the flex descends from the tip of the rod blank towards the handle.
Carrot Stix™ designs each taper in consideration of variables such as angle preferences, variety of personal styles, and presentation and performance of lure on the delivery and retrieve. We strive to provide anglers optimization of variables when the proper taper is combined with the proper lure.
ORDERS & RETURNS
Orders usually take 1-3 business days to ship but may take up to 14 business days. Processing times are subject to delays during holidays.
We only accept online payment through PayPal or any of the following major credit or debit cards: Visa, MasterCard, and American Express. Split payment is not accepted.
Orders cannot be fulfilled unless it has been authorized by the cardholder or card company. We recommend contacting your banking institution(s) if your card was declined.
Orders can only be canceled before shipment is processed. If the order has shipped, it can only be processed as a return.
If an order seems suspicious, we send order confirmation to the customer to avoid fraudulent or undesired charges. If you placed the order, simply respond yes to the email. If you did not place the order or wish to cancel it, please let us know.
No, Carrot Stix™ does not accept back-orders. However, customers can sign up for restock email notifications for unavailable items.
Yes, you can return unwanted items within 30 days of date of delivery. The item must be returned to Carrot Stix™ in its original condition, with all original tags attached and mailed back to us in original packaging. Please contact us if you have any questions.
You will receive shipping confirmation with tracking information when your order has shipped. To view delivery status, click the tracking number in your shipping confirmation email.
Shipping rates are calculated at checkout. Free shipping applies to orders over $299.99 USD before tax. Standard shipping time is 1-7 business days for United States, including Alaska and Hawaii, and 2-7 business days for Canada*. Special shipping and packaging services can be accommodated at an additional charge.
*Delivery times are subject to delays during holidays and customs clearance if applicable.
Shipping and packaging costs are high due to the size of the package. Our shipping fee includes a flat rate of $54.95 + $5.00 mandatory insurance coverage for 1-4 fishing rods.*
*As of July 1st, 2019, shipping fee has been increased to $54.95 + $5.00 mandatory insurance coverage due to new import taxes and fees.
Currently, we only ship within United States, including Alaska and Hawaii, and Canada. However, you can purchase Carrot Stix™ products from our authorized global dealers.
No, we cannot ship to PO boxes or APO/FPO addresses.
No, packages do not require signature unless stated otherwise. If you will not be present at time of delivery, we recommend arranging someone on your behalf or shipping to a business address.
Verify if the shipping address on your order is correct. Look for a delivery notice and search around the delivery location, such as next-door and nearby houses. If you still cannot locate your package, contact us at 1-888-234-7421 or email@example.com.
Packages shipped outside of United States are subject to duties and taxes levied by the government of the importing country. By ordering from Carrot Stix™, the recipient agrees to comply with local laws and take full responsibility for duties and taxes and other customs clearance charges.
If you receive different items from your order, have your order invoice handy and contact us at 1-888-234-7421 or firstname.lastname@example.org.
Yes, you must register your Carrot Stix™ product within 60 days of purchase to receive warranty.*
*Only Carrot Stix™ fishing rods produced in 2019 and onward will have a serial number on the rod blank.
Yes, a proof of purchase or receipt from Carrot Stix™ or an authorized dealer is required for product registration and warranty claim.
The Limited Lifetime Warranty for fishing rods is effective for lifetime of original purchaser/owner and will protect the registered product against nonconformity in material and workmanship. Normal wear and tear, accidents, second-hand/auctioned products, abused and/or lost/stolen products are not covered. Carrot Stix™ remains the right to reject any claims deemed ineligible.
Warranty claims are automatically deactivated if there is no response within 60 days unless stated otherwise.
Yes, you are covered if your rod is purchased from Carrot Stix™ or an authorized dealer. The original owner of the rod must file the warranty claim.
The Carrot Stix™ over-the-counter replacement program is an elective program only available at participating dealers. Dealers may redirect you to us at Carrot Stix™ if necessary.