Warranty Policy

At Carrot Stix, we strive to provide the best service for our customers.

Last updated: June 16, 2025

FOR USA AND CANADA ONLY

Thank you for choosing Carrot Stix. Please follow the instructions below to start.

To activate your limited 5-year or lifetime warranty, you must create an account with Carrot Stix and register your Carrot Stix fishing rod within 30 days of purchase. A registered rod will be protected against nonconformity in material and workmanship for the duration of its limited warranty period.

Register your rod here: https://www.carrotstix.com/pages/product-registration

The Carrot Stix Limited Warranty does not cover the following: normal wear and tear, malfunction caused by accidents or abuse or improper care, secondhand or auctioned products, or lost or stolen products. If your fishing rod was found defective within 14 days of purchase, you can consult the original vendor regarding their return policy, or contact us by visiting our website at www.carrotstix.com or sending us an email at info@carrotstix.com.

Procedure

Visit the Carrot Stix website at www.carrotstix.com and create an account. Register your Carrot Stix fishing rod here by following the instructions. Once your registration is complete and approved, The Carrot Stix Limited Warranty will come into effect.

To submit a warranty claim, visit the Carrot Stix Warranty Service page and follow the instructions. The following will be required:

  • Proof of purchase, i.e. a copy of the original receipt
  • Photo showing the model number of the rod
  • Photo showing the serial number of the rod, if applicable*
  • Photo of the rod cut above the handle

Shipping and handling charges of $59.99  + $5 insurance will apply. If you submit a warranty claim within 14 days of purchase, a reduced $39.99 shipping and handling charges + $5 insurance will apply. If you submit a warranty claim within 7 days of purchase, no charges will apply.

*Only Carrot Stix™ fishing rods produced in 2019 and onward will have a serial number on the rod blank.

Terms and Conditions

We accept online credit card or debit card payment. For special shipping requests, please contact us by email at info@carrotstix.com.

The Carrot Stix Limited Warranty is void if the product has been altered in any way from its configuration, including unauthorized repair, damage resulting from misuse of the rod for purposes other than those for which it was intended.

Terms and conditions are subject to change without notice. For full Terms and Conditions, please visit our Terms of Service.